Privacy Policy
Introduction
Waves Window Washing ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website waveswindowwashing.com (the "Site") and use our services.
1. Information We Collect
We collect information you voluntarily provide through our website, including:
- Contact Information: Name, phone number, email address, and service address when you submit our free estimate form
- Service Information: Details about the cleaning services you request
- Communication: Messages, inquiries, and correspondence with our team
- Automatic Information: Browser type, IP address, referring URL, and pages visited (via analytics)
2. How We Use Your Information
We use the information we collect to:
- Provide free estimates and service quotes
- Schedule and deliver cleaning services
- Respond to inquiries and customer support requests
- Send service reminders and follow-up communications
- Improve our website and services
- Comply with legal obligations
3. How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
4. Information Sharing
We do NOT sell, trade, or rent your personal information to third parties. We only share information:
- With our team members who need it to provide services
- When required by law or legal process
- To protect our rights and safety
5. Third-Party Services
Our website may use third-party services including:
- Google Analytics: Tracks website usage and performance (see Google's privacy policy)
- Google Maps: Displays our service area and location
These services may collect information subject to their privacy policies. We are not responsible for their data practices.
6. Cookies
Our website may use cookies to enhance your browsing experience. Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can typically disable cookies through browser settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information
- Opt out of marketing communications
To exercise these rights, contact us at 760-410-3330 or via our website.
8. Children's Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 13, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
- Phone: 760-410-3330
- Website: waveswindowwashing.com
- Service Area: San Diego County (Carlsbad, Oceanside, Vista, San Marcos, Escondido, Encinitas, Del Mar)